No, unfortunately we only deliver in Singapore

We deliver to almost every inch of Mainland Singapore, except for the airport, Sentosa, and other Singapore islands

Yes, please use our office address as your delivery address and fill in your name and contact number when adding the recipient. We’ll contact you for the arrangement as soon as we receive your order.

Self-collection address: 63, Ubi Ave 1 #05-02, 63@UBI, S408937

As we are handling a huge number of deliveries a day, we are unable to call every recipient prior to delivery. 

In the event where the recipient is not in the premises during the point of delivery, we will give them a ring for the recipient to get permission to leave it by the reception or by the doorstep

Unfortunately, it is unlikely for our drivers to reach the address at a specific time as it is dependent on the route taken.

Due to certain inconveniences (i.e. torrential rain, vehicle breakdown, issues that occured in previous deliveries) an order may be delayed. However, please be reassured that we complete all orders within the same day.

To check on your delivery, please contact our customer service officer at +65 8797 5221

Please check your delivery address first before submitting your order. Unfortunately, Party Balloon SG cannot be held responsible for any failed deliveries that occur as a result of the following:

– The recipient’s unavailability at the specified delivery address within the specified delivery period

– An incorrect delivery addresses

– There is insufficient information about the recipient to complete the delivery

– The contact telephone number of the recipient is incorrect or invalid

If you realize that you have provided incorrect information, please contact Customer Support on +65 8797 5221 at least 48 hours in advance of the requested delivery time.

Kindly ensure someone will be at the venue to receive the order at the stated delivery date/time, do be informed re-delivery is chargeable if there is no one to receive the balloons within 15 mins and redelivery is also subjected to availability.

If products are not delivered as a result of the recipient’s unavailability or inaccurate delivery information, the purchaser will be required to meet any additional delivery charges

Yes, we offer delivery and set-up services to ensure that your balloons are displayed beautifully and ready for your event. Delivery fees may apply based on the distance and logistics involved.

We take safety seriously, and our balloons are made from high-quality materials. However, it’s important to note that balloons can present choking hazards, especially for young children. We recommend adult supervision and keeping balloons away from infants and toddlers to prevent any potential risks.

Yes, we can provide balloon arrangements for outdoor events. However, please be aware that certain weather conditions such as strong winds or rain may impact the longevity and stability of the balloons. We will assess the feasibility and discuss any necessary precautions or alternatives with you

Balloons can be reused or repurposed if they are properly handled and stored. We can provide guidance on balloon care and storage to extend their lifespan. If you wish to dispose of the balloons, please do so responsibly and in accordance with local waste disposal regulations.

If you require an urgent same day collection, please let us know the items you would like to order and we will advise if we can fulfill the order.
Most items except customized items that require an advance order can be collected on the same day within working hours as long as it is in stock.