Free Delivery For All Orders Over SG $250

Flower N Balloon

Experience the perfect combination of fun and elegance with our flower and balloon arrangements!!

Diaper Cake

Add a playful twist to diaper duty with our fun and functional diaper sets. Changing diapers just got colorful!

Food Hamper

Delight in delicious party food! Savor the flavors of our culinary creations, bringing zest to every celebration


Indulge in sweet delights! Our cakes are the cherry on top of your celebrations, crafted for pure, scrumptious joy.

Proposal Setup

Craft the perfect proposal moment with our creative setups. Spark joy and create lasting memories with our unique proposals.

Theme Balloon Setup

Unleash the fun with our creative balloon themes. Discover your perfect theme today!

Ring Stand Setup

Make birthdays unforgettable with our fun ring stand balloon set-up. Elevate the celebration

Foam Board Setup

Infuse your birthday with fun using our colorful foam board balloon set-up. Choose from a spectrum of joyful shades!

By Type

Balloon Coloumn

Transform your event with our enchanting balloon columns, a must-have in our balloon structure category. Elevate your decor today

Balloon Garland

Get ready to pop the fun! Turn your event into a balloontastic fiesta with our vibrant balloon garlands

Balloon Arch

Add a twist of whimsy to your celebration with our playful balloon arches. Dive into the fun today!

Balloon Centrepiece

Bring joy to your event with our lively balloon centerpieces. Explore our colorful designs and bring your celebration to a whole new level!

Birthday Essential

From candles to confetti, find all your birthday essentials for an unforgettable celebration here

Tableware & Deco

Elevate your event with quality tableware & deco: Decorating Kits, Cups, Plates, and more. Shop now!

Toys & Games

Explore a world of fun with our party toy & games collection, featuring carnival game & pinatas

Birthday Essential

Birthdays symbolize the start of a new chapter in your life. Make each birthday celebration count with our expertly crafted birthday setups!

Baby Shower

Welcoming a new life in a fun & memorable manner with our Baby a Party Theme set-up!

Wedding Proposal

Plan your unforgettable wedding proposal with us and hear the magic words ‘YES I DO!’ in a perfect, memorable setting


Home › FAQs

Welcome to our Frequently Asked Questions (FAQ) page! Here, we’ve compiled some common questions and answers to provide you with the information you need. If you have any further inquiries, please feel free to contact us directly.


We offer a wide range of party and balloon services, including balloon decorations, balloon arches, balloon bouquets, themed balloon designs and more. Our services are tailored to suit various occasions such as birthdays, weddings, corporate events, and celebrations of all kinds.

To reserve our services, please complete the order form available on each specific service page. Kindly provide us with all the necessary event details, such as the date, location, and any specific requests or themes you may have.

Our customer service team will follow up with you within 24 hours and advise on the availability and provide a quote. A deposit or full payment may be required to secure your booking.

To book our balloon decoration services for your event, please visit our website ( and fill out the order form on the specific service page. Provide all the necessary event details, including the date, location, and any specific requests or themes you have in mind. After submitting the form, our customer service team will contact you within 24 hours to confirm availability and provide a quote. Depending on our policy, a deposit or full payment may be required to secure your booking, and instructions for payment will be provided. Once your payment is received, your booking will be confirmed, and we will begin preparing for your event. On the day of the event, our team will arrive at the venue and set up the balloon decorations according to your specifications. After the event, we will take down and remove the decorations. If you need assistance or have any questions, feel free to contact our customer service team. We’re excited to make your event special with our balloon decoration services!


You may track your order by calling our customer service officer at +65 8797 5221. To check your order, please prepare the order number. I.e PB3100XXXX

Sorry, we only take in online orders. Please visit

Once your order is complete, you will receive a confirmation email within 1-2 hours. If you have placed an order online and have not received an email, please call our Customer Services Hotline on +65 8797 5221

We recommend booking our services as early as possible to ensure availability, especially during peak seasons or holidays. It’s advisable to contact us at least 1 week prior to your event date to allow sufficient time for planning, preparation, and coordination.

All of our items should be in stock but in the rare event that this happens, our customer service team will promptly reach out to you and suggest a similar product as an alternative.


  1. PAYPAL. Use any payment method on the growing list of ways to fund a PayPal account in your country. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.
  2. Full payment or a deposit may be required to secure your booking, depending on the nature of the service and the agreed terms

All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. 

Party Balloon SG is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

The currency you are paying in is Singapore Dollars (SGD).

Return & Refund

Orders can be canceled or amended at least 48 hours ahead of the scheduled delivery date by calling our Customer Service Team at +65 8797 5221.

However, once payment is made, the value of the order can only be credited as store credit to the purchaser’s account and not as a direct refund.

Any cancellation or amendment made less than 48 hours ahead of the scheduled delivery date will incur an administrative charge of $15.
If an order is out for delivery, no refund will be given for any cancellation.
Additional $3 of bank charges will apply for any refund.

Please make sure to check the gift(s) at the point of delivery/during self collection.

If the gifts are indeed damaged at the point of delivery (the driver will usually be able to make an assessment), please let us know and we will make alternative arrangements for you.

Delivery and Self Collection

No, unfortunately we only deliver in Singapore

We deliver to almost every inch of Mainland Singapore, except for the airport, Sentosa, and other Singapore islands

Yes, please use our office address as your delivery address and fill in your name and contact number when adding the recipient. We’ll contact you for the arrangement as soon as we receive your order.

Self-collection address: 63, Ubi Ave 1 #05-02, 63@UBI, S408937

As we are handling a huge number of deliveries a day, we are unable to call every recipient prior to delivery. 

In the event where the recipient is not in the premises during the point of delivery, we will give them a ring for the recipient to get permission to leave it by the reception or by the doorstep

Unfortunately, it is unlikely for our drivers to reach the address at a specific time as it is dependent on the route taken.

Due to certain inconveniences (i.e. torrential rain, vehicle breakdown, issues that occured in previous deliveries) an order may be delayed. However, please be reassured that we complete all orders within the same day.

To check on your delivery, please contact our customer service officer at +65 8797 5221

Please check your delivery address first before submitting your order. Unfortunately, Party Balloon SG cannot be held responsible for any failed deliveries that occur as a result of the following:

– The recipient’s unavailability at the specified delivery address within the specified delivery period

– An incorrect delivery addresses

– There is insufficient information about the recipient to complete the delivery

– The contact telephone number of the recipient is incorrect or invalid

If you realize that you have provided incorrect information, please contact Customer Support on +65 8797 5221 at least 48 hours in advance of the requested delivery time.

Kindly ensure someone will be at the venue to receive the order at the stated delivery date/time, do be informed re-delivery is chargeable if there is no one to receive the balloons within 15 mins and redelivery is also subjected to availability.

If products are not delivered as a result of the recipient’s unavailability or inaccurate delivery information, the purchaser will be required to meet any additional delivery charges

Yes, we offer delivery and set-up services to ensure that your balloons are displayed beautifully and ready for your event. Delivery fees may apply based on the distance and logistics involved.

We take safety seriously, and our balloons are made from high-quality materials. However, it’s important to note that balloons can present choking hazards, especially for young children. We recommend adult supervision and keeping balloons away from infants and toddlers to prevent any potential risks.

Yes, we can provide balloon arrangements for outdoor events. However, please be aware that certain weather conditions such as strong winds or rain may impact the longevity and stability of the balloons. We will assess the feasibility and discuss any necessary precautions or alternatives with you

Balloons can be reused or repurposed if they are properly handled and stored. We can provide guidance on balloon care and storage to extend their lifespan. If you wish to dispose of the balloons, please do so responsibly and in accordance with local waste disposal regulations.

If you require an urgent same day collection, please let us know the items you would like to order and we will advise if we can fulfill the order.
Most items except customized items that require an advance order can be collected on the same day within working hours as long as it is in stock.

Balloon Related

Absolutely! We specialize in creating custom balloon designs to match your specific event theme, color scheme, or preferences. Just let us know your requirements, and we’ll work with you to bring your vision to life.

Yes you may purchase flat uninflated balloons and get them inflated outside our store.

However we do not bear any responsibility if the balloons are damaged due to the wrong method and inflating experience by external vendors.

We will strongly recommend you to purchase our helium balloons directly to prevent any disappointment in your event day 

It depends on the type of balloons. Latex balloons will still be floating the next day though it will become much smaller so we do not recommend delivering or collecting a day earlier. Foil / Bubble balloons usually can last a few days, or even longer. 

All these provided the balloons are kept in good condition i.e away from hot sun or high temperature, rough surfaces, ceiling fan or even kids rough play etc

We do not recommend leaving your helium balloons floating outdoors in the hot weather for an extended period of time as temperature of the surrounding environment is one of the important factors that affect how long a balloon can stay floating.

The best practice is to keep your balloons in an air-conditioned or room temperature environment and to inflate your latex balloons with helium only on the day of use close to the time of your balloons delivery or collection to ensure they remain beautiful in optimum condition and last throughout your event.

12 inch Latex Balloons: Approx. 7 to 10 hours
18 inch Latex Balloons: Approx. 12 hours
30 inch / 36 inch Latex Balloons: Approx. 24 to 30 hours
18 inch – 40 inch Foil Balloons: At least 24 hour
24 inch Bubble Balloons: At least 2 to 3 weeks
ORBZ Balloons: At least 24 hours to 3 days

We will inflate the balloons within 1 to 2 hours before delivery. However the required time will depend on the balloon quantity and travel distance to customer’s venue.

Customization (Pinatas)

All our pinatas come empty inside and you can fill it up with sweets, small toys, confetti and other party favors.

40 kids may need 2 to 3 pinatas and each pinata can be filled up to 1 to 2 kg of stuffings inside.

Please contact us at +65 8797 5221 and let us know what is the issue you are facing. For delivery, if you had an issue with the inflated balloons please contact us immediately upon receiving and send us a photo of the balloons. We will respond to you as soon as we can. 

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